Refund policy

Refund & Return Policy

Last Updated: October 2026

This Refund and Return Policy applies to all purchases made through unfogged.co, owned and operated by SLK Ventures LLC.

At Unfogged, customer satisfaction is important to us. We are committed to providing quality products and a straightforward shopping experience. If your purchase does not meet your expectations, you may request a return or refund in accordance with the conditions outlined below.

1. 14-Day Return Period

Customers may submit a return request within 14 days of receiving their order.

To initiate a return, please email contact@unfogged.co with your full name, order number, email address associated with the purchase, and a brief explanation of why you wish to return the item.

Requests submitted outside the 14-day return period may not qualify for a return or refund.

2. Eligibility for Opened and Unopened Items

Both opened and unopened products may be returned within the applicable 14-day period.

Returned merchandise must be in reasonably acceptable condition. Items showing damage resulting from improper handling, misuse, unauthorized modifications, negligence, or use outside their intended purpose may be excluded from refund eligibility.

We reserve the right to inspect returned merchandise before determining whether a refund can be issued.

3. Return Shipping Address

Once your return request has been reviewed and approved, please send your item to the following address:

SLK Ventures LLC
16192 Coastal Highway
Lewes, DE 19958
United States

Please contact our support team before shipping any returns. This allows us to verify your purchase, provide the necessary return instructions, and ensure your package can be correctly identified upon arrival.

4. Responsibility for Return Shipping

Customers are responsible for the cost of shipping returned items unless the return is caused by a defective product, an item arriving damaged, or an incorrect item being supplied due to an error on our part.

We strongly encourage customers to use a shipping service that provides tracking information.

Unfogged cannot accept responsibility for packages that are lost or misplaced during return transit before reaching the designated return location.

5. How to Submit a Return or Refund Request

To request a refund or arrange a product return, please follow these steps:

  1. Send an email to contact@unfogged.co with the subject line "Return Request - [Order Number]".

  2. Provide your full name, order number, purchase email address, and a short description of your reason for requesting a return.

  3. Our customer service team aims to respond within 24 hours during our operating hours of Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

  4. If your return is authorized, securely package the item and ship it to the designated return address using a trackable delivery service.

  5. Following receipt and inspection of your returned merchandise, any approved refund will be issued to the original payment method.

Please do not send products back without first contacting our customer support team.

6. Refund Processing and Payment Timeframes

Once an authorized return has been delivered and inspected, approved refunds are generally processed within 5 to 7 business days.

All refunds are issued to the original payment method used to complete the purchase.

Please be aware that banks, credit card providers, and other payment processors may require additional processing time before the refunded amount becomes visible in your account.

7. Damaged, Faulty, or Incorrect Orders

If your order arrives damaged, contains a manufacturing defect, or includes an incorrect product, please notify us within 7 days of delivery.

Contact contact@unfogged.co and provide your order number along with clear photographs showing the problem.

Our customer support team will review your request and determine the appropriate solution.

Where the issue is verified, we may arrange a replacement, issue a refund, or offer another suitable resolution at no additional expense to you.

8. Products and Purchases Excluded From Refunds

Certain purchases or returned items may not qualify for a refund, including:

  • Products for which the 14-day return request period has expired

  • Gift cards and gift card purchases

  • Merchandise specifically identified as final sale at the time of checkout

  • Products damaged through misuse, improper maintenance, customer alterations, negligence, or accidental damage caused after delivery

  • Returned products that cannot be verified or linked to a valid purchase record

All refund requests are reviewed in accordance with this policy and any applicable consumer protection laws.

9. Unfogged VIP Membership Refunds

The Unfogged VIP Membership is a recurring subscription service billed at $39.99 USD every 30 days.

Membership payments may be eligible for a refund request within 14 days of the billing date for the applicable subscription period.

To request a refund for a membership charge, please contact contact@unfogged.co and provide the email address associated with your membership and the relevant billing details.

Recurring Membership Billing Disclosure:

By purchasing the Unfogged VIP Membership, you authorize an initial payment of $39.99 USD at checkout, followed by automatic charges of $39.99 USD every 30 days until your subscription is cancelled.

An electronic reminder will be sent 5 to 7 days before each upcoming recurring transaction, and a receipt will be issued after each successful payment.

Membership Cancellation:

You may cancel your Unfogged VIP Membership at any time by accessing your customer account at unfogged.co or emailing contact@unfogged.co.

To prevent additional recurring payments, cancellation requests should be submitted before the next scheduled billing date.

Following successful cancellation, no further membership renewal charges will be applied.

Membership-related refunds are reviewed individually and, if approved, are returned to the original payment method.

For additional information about membership payments, cancellations, and benefits, please refer to our Unfogged VIP Membership Policy.

10. Customer Support and Business Information

If you have any questions about returns, refunds, membership payments, or an existing order, our customer support team is available to assist you.

Email: contact@unfogged.co

Phone: +1 (302) 207-3254

Customer Support Hours:
Monday through Friday
9:00 AM to 5:00 PM Eastern Time

Our team aims to respond to all customer inquiries within 24 hours during normal business operations.

Business Name and Address:

SLK Ventures LLC
16192 Coastal Highway
Lewes, DE 19958
United States